Shipping policy

Shipping Policy

Last updated: September 23, 2026

At Chayanam, we aim to deliver your sarees safely and within the estimated delivery period shown at checkout.

1. Shipping within India

We currently ship orders across India, subject to courier service availability for the delivery address.

Standard shipping: Free across India unless otherwise stated at checkout.

2. Processing Time

Orders are generally processed within 1–2 business days after order confirmation and payment verification.

COD orders may require additional verification before dispatch.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Remote locations may require additional time.

The delivery estimate is not a guaranteed delivery date.

4. Tracking

Once your order is dispatched, we will provide tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information to monitor your shipment.

5. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts caused by the customer, additional shipping charges may apply before the order is re-shipped.

6. Delayed Delivery

Courier delays can occur because of:

Weather;
Natural disasters;
Public holidays;
Strikes;
Transportation disruptions;
Remote-area delivery;
Incorrect address information;
Government restrictions; or
Other circumstances outside Chayanam's reasonable control.

We will assist customers in tracking delayed shipments and communicating with the courier where reasonably possible.

7. Damaged Package

If the package appears visibly damaged at the time of delivery, please:

Take photographs/videos of the package before opening it;
Open the package carefully;
Take photographs/videos of the product and packaging; and
Contact Chayanam at chayanam.co@gmail.com as soon as possible.

This documentation helps us investigate courier or product-related issues.

8. International Shipping

International shipping is not currently offered unless specifically enabled and displayed at checkout.

If international shipping becomes available, applicable shipping charges, customs duties, import taxes and other charges will be communicated according to the destination and applicable law.