Refund policy

Returns, Exchanges & Refund Policy

Last updated: September 23, 2026

At Chayanam, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or you simply change your mind, please follow the process below.

1. 7-Day Return Window

You may request a return within 7 days from the date of delivery.

The return request must be submitted within this period.

The product must be:

Unused;
Unwashed;
Unaltered;
Unstitched;
Free from perfume, stains, makeup, food, smoke or other marks;
In its original condition;
With the original tags, packaging and accessories, where applicable.

Products that have been used, washed, altered, stitched or damaged after delivery may not be eligible for return.

2. Eligible Returns

Returns may be requested for:

A. Damaged Product

If the saree is damaged when received, contact us with photographs/videos of the product and packaging.

B. Wrong Product

If you receive a different product from the one ordered, contact us and we will arrange an appropriate resolution.

C. Manufacturing or Product Defect

If the product has a genuine manufacturing defect, contact us with clear photographs/videos so that we can inspect the issue.

D. Change of Mind

If you simply do not like the product or change your mind, you may request a return within the 7-day return period, provided the product satisfies the return conditions.

3. Characteristics of Woven Sarees

Sarees are woven textile products and may contain minor characteristics arising from the weaving and finishing process.

Examples may include:

Minor variations in thread texture;
Small weaving irregularities;
Minor thread joins;
Slight variations in colour caused by photography or screen settings;
Minor variations in motif placement;
Small variations that do not materially affect the appearance, use or quality of the saree.

Such characteristics may not be treated as manufacturing defects.

However, this does not limit your rights regarding a product that is genuinely defective, materially different from its description, wrong, or otherwise covered by applicable consumer law.

4. How to Request a Return

To request a return, contact:

Email: support@chayanam.com

Please provide:

Order number;
Customer name;
Reason for return;
Photographs/videos of the product;
Photographs/videos of the packaging where relevant.

We may request additional information to assess the return.

Please do not send a product back without receiving return instructions from Chayanam.

5. Return Shipping

For an approved return due to a wrong, damaged or confirmed defective product, Chayanam will arrange or bear the applicable return shipping cost.

For a change-of-mind return, the return shipping arrangement and applicable cost will be communicated when the return is approved.

Any applicable return charge will be disclosed before the return is completed.

6. Quality Inspection

After receiving the returned product, Chayanam may inspect it to verify:

Product condition;
Whether the product matches the original order;
Whether the claimed defect exists;
Whether the product has been used, washed, altered or damaged after delivery; and
Whether the return conditions have been satisfied.

If the return is approved, we will process the applicable refund or exchange.

7. Refunds

For an approved refund, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to appear in the customer's account may depend on the payment provider, bank or card issuer.

We will initiate the refund after the return has been received and approved.

8. COD Orders

For COD orders, if a refund is approved, Chayanam may request the customer's bank account/UPI details or another suitable payment method for processing the refund.

Customers should provide accurate payment details.

Chayanam will not be responsible for delays caused by incorrect payment information provided by the customer.

9. Exchanges

Subject to product availability, an eligible customer may request an exchange.

If the replacement product has a higher price, the difference may be payable by the customer.

If the replacement product has a lower price, the applicable difference will be handled according to Chayanam's refund process.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

10. Non-Returnable Situations

Returns may not be accepted where the product:

Has been worn or used;
Has been washed;
Has been altered;
Has been stitched or tailored;
Has been damaged after delivery due to customer handling;
Has stains, perfume smell, makeup marks or other signs of use;
Is missing original tags or required packaging;
Has been returned after the applicable return period; or
Was specifically identified as non-returnable on the product page.

This does not exclude rights relating to products that are defective, wrong, materially different from their description, or otherwise covered by applicable law.

11. Sale and Discounted Products

Sale or discounted products may have specific return conditions stated on the product page.

If a product is marked Final Sale / Non-Returnable, it will not be eligible for a change-of-mind return unless applicable law requires otherwise.

A product being discounted does not remove applicable consumer rights relating to defects, wrong products or products that do not conform to their description.

12. Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

If an order is successfully cancelled before dispatch, any eligible payment will be refunded to the original payment method.

13. Refund for Unavailable Product

If Chayanam cannot fulfill a confirmed prepaid order because the product has become unavailable, we will notify you and process an appropriate refund.