Privacy Policy

Last updated: September 23, 2026

This Privacy Policy describes how Chayanam ("Chayanam", "we", "us", or "our") collects, uses, discloses and protects personal information when you visit or use our website, create an account, browse our products, place an order, contact us, or otherwise interact with our services.

Our online store is powered by Shopify.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of our website, and information received from service providers that help us operate our store.

A. Personal and contact information

Depending on how you interact with our store, we may collect:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Account information

• Order history

• Products viewed, added to wishlist or purchased

• Product reviews and ratings you submit

• Information you provide when contacting customer support

• Information you provide when requesting a return, exchange or refund

• Marketing preferences and consent choices

B. Account information

If you create or use a customer account, we may collect and process information associated with that account, including your name, email address, phone number, saved information, order history and other information you choose to provide.

Customer accounts may allow you to access order information and other account features.

C. Wishlist information

If you use our wishlist feature, we may collect information about products you add to or remove from your wishlist and information associated with your customer account or device.

We use this information to provide and improve wishlist functionality and your shopping experience.

D. Reviews

If you submit a product review, rating, photograph or other content through our store or a review service, we may collect and display the information you choose to submit.

Please avoid including sensitive personal information in a public review.

E. Payment information

When you make a purchase, payment information is processed through the payment method selected at checkout.

We use third-party payment service providers, including Cashfree where applicable, to process online payments.

Chayanam does not intentionally store complete payment card credentials on its own systems. Payment providers may collect and process payment information according to their own privacy policies and terms.

F. Automatically collected information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Referring website

• Pages viewed

• Products viewed

• Search and browsing activity

• Cart and checkout activity

• Date and time of interactions

• Cookies and similar technologies

2. How We Use Your Information

We may use personal information for the following purposes:

Providing and operating our store

• Process and fulfill orders

• Provide customer accounts

• Maintain wishlists

• Process payments

• Arrange shipping and delivery

• Process returns, exchanges and refunds

• Provide customer support

• Send order confirmations and transactional communications

• Maintain and improve our website

Personalization and shopping experience

• Remember preferences

• Display relevant products

• Maintain your wishlist

• Improve search and product discovery

• Understand how customers use our website

Reviews

We may use submitted reviews, ratings and other customer-generated content to display product feedback and improve our products and services.

Analytics

We use analytics technologies, including Google Analytics, to understand website traffic, customer interactions and website performance.

Advertising and marketing

We may use advertising and marketing technologies, including Meta Pixel and Google advertising/measurement services, to:

• Measure advertising performance

• Understand how visitors interact with our website

• Improve advertising campaigns

• Show relevant advertisements

• Measure conversions

• Build or use audiences where permitted

These services may use cookies or similar technologies.

Email and SMS marketing

If you provide the required consent or otherwise lawfully opt in to marketing communications, we may use your email address and/or phone number to send:

• Promotional offers

• Product announcements

• Sale information

• New collection information

• Other marketing communications

You may unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting us.

WhatsApp communications

Where you have provided the applicable consent or otherwise permitted communication, we may use WhatsApp to communicate with you about:

• Orders

• Delivery updates

• Customer support

• Products

• Promotional or marketing communications where permitted

WhatsApp communications may be processed through third-party services and are subject to the applicable WhatsApp/Meta terms and privacy practices.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and support functions such as:

• Customer accounts

• Shopping cart functionality

• Wishlist functionality

• Preferences

• Analytics

• Advertising and marketing

• Website performance

Some third-party services, including Google and Meta technologies, may also use cookies or similar technologies for analytics, measurement or advertising.

Where required, we provide cookie or privacy controls that allow visitors to manage certain non-essential data collection and sharing.

Disabling certain cookies may affect some website functionality.

4. Shopify

Our online store is hosted and powered by Shopify.

Shopify may process customer and visitor information in connection with providing its ecommerce platform and related services.

Shopify may process information such as account information, contact information, device information, browsing activity, shopping activity, order information and other information necessary to provide its services.

Shopify's processing is governed by its applicable terms and privacy policies.

Shopify also provides automated privacy settings that can help merchants keep their privacy disclosures aligned with certain store settings. We review our policy to ensure that it accurately reflects the services and features used by Chayanam.

5. Payment Providers

We may use third-party payment providers, including Cashfree, to process payments.

When you select a payment method, information necessary to complete the transaction may be provided to the relevant payment provider.

Payment providers may independently process information according to their own privacy policies, terms and applicable laws.

6. Shipping and Fulfilment Providers

To fulfill and deliver your order, we may share necessary information with shipping, courier, logistics and fulfilment service providers.

This may include:

• Name

• Phone number

• Delivery address

• Order details

• Shipment information

We share information reasonably necessary to provide these services.

7. Analytics and Advertising Services

We may use third-party analytics and advertising services, including:

• Google Analytics

• Google Ads and related Google measurement technologies

• Meta Pixel and related Meta advertising technologies

These services may collect information about your interactions with our website, including pages visited, products viewed, purchases and other events, depending on the technologies enabled on our store.

Their processing is subject to their respective privacy policies.

8. Marketing Service Providers

We may use third-party services to help us send or manage email, SMS, WhatsApp or other marketing communications.

Where applicable, these providers may process contact information, communication preferences, consent information and engagement information.

We do not sell customer information as a standalone customer list.

9. How We Share Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, including:

• Shopify

• Payment processors such as Cashfree

• Shipping and fulfilment providers

• Email and SMS service providers

• WhatsApp/Meta services

• Google services

• Meta services

• Review and wishlist service providers

• Website and technology providers

• Fraud prevention and security providers

• Professional advisers where necessary

• Government authorities or other parties where required by law

We do not sell your personal information as a standalone customer database.

10. Legal and Business Requirements

We may collect, use or disclose information when reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests

• Prevent fraud or unauthorized activity

• Protect our rights and property

• Resolve disputes

• Enforce our terms and policies

• Maintain business and transaction records

11. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Providing services

• Processing transactions

• Customer support

• Returns and refunds

• Maintaining business records

• Accounting and tax requirements

• Fraud prevention

• Resolving disputes

• Complying with legal obligations

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

13. Your Rights and Choices

Depending on applicable law, you may have rights concerning your personal information, including rights to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Manage applicable cookie and privacy preferences

Some rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.

14. Marketing Opt-Out

You may unsubscribe from promotional email communications using the unsubscribe link included in the relevant email.

For SMS marketing, follow the opt-out instructions included in the message or contact us.

For WhatsApp marketing, use the applicable opt-out/STOP mechanism or contact us.

Opting out of marketing communications will not normally affect transactional communications necessary to complete or service your order.

15. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices of third parties that operate independently from Chayanam.

We encourage you to review their privacy policies before providing personal information.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies, services or legal obligations change.

The updated policy will be published on this page with the revised date.

18. Contact Us

For privacy questions, requests or concerns:

Chayanam

Email: chayanam.co@gmail.com